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Effective Date: January 2024
Smita Holidays Pvt Limited. (Referred to as “Smita Holidays,” "we," "us," or "our" herein) uses its best efforts to respect the privacy of its on-line visitors. When you visit our website, (www.smitaholidays.com), we may ask you to provide us with personal information so that we can provide you with information you requested. You are under no obligation to provide us with this information, but without the said information, we may not be able to provide you the information you have requested. The Site may also include certain features that allow you to communicate with us by electronic means such as e-mail. You are responsible if you choose to use these communication features to provide personal identification information to us (such as by including your name and/or address in the e-mail message). When you provide any personal identification information to us, you affirm that you are knowingly and voluntarily providing us the information. We may respond to the electronic communication messages you send us. The use of cookies and other information is used to optimize the viewing experience, troubleshoot any problems and better serve content. We work to ensure that the personal identification information you do intentionally provide us remains private. We will not sell, rent, or trade the personal identification information you provide to anyone outside Smita Holidays, unless we are required to do so by law. Please be aware, however, that it may be possible for others to read messages that you send over the Internet, you are therefore advised not to send any such information by electronic communication that you would like to keep confidential. This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by Smita Holidays through its website as well as offices including corporate office, branch offices and preferred sales partners. By making a booking/purchase or submitting your personal data via the website or any offices, You agree to the transfer, storing or processing of such information. If You do not agree to Smita Holidays use of your personal data we cannot accept your booking and you should not use the website.
You may be asked for personal information including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc), Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., anytime while making a booking/purchase via the website or any other customer touch points. We may keep a record of Your email or other correspondence, and if You call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons. We may collect details of your computer and visits to this Site (including, but not limited to, traffic data, location data, IP address, operating system and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
The intended purpose in collecting, storing, transferring or sharing the information is to: 1. Communicate with You regarding bookings/purchase; 2. Send booking confirmations; 3. Keep You updated regarding transaction status; 4. Sending tour related information on daily basis; 5. Send verification/alert message(s) or email(s). 6. Notify and update the changes in bookings. 7. Resolve complaints and disputes. 8. Allow our customer service department to contact You. 9. Detecting and prevent fraudulent or criminal activity. 10.Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third party supplier; 11.Ensure that content from the website is presented in the most effective manner for You; We may share your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers or any other suppliers involved in fulfilling your booking/purchase. Please take note that while making a booking/purchase with us, you authorize us to share your information with the said service providers/suppliers. However, you are advised to go through the privacy policies of the respective service provider/supplier whose services you choose to avail as how the said service providers/suppliers use the information shared with them is beyond our purview. We may share your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates, etc. We may disclose your personal information if and when required by law. The information will be disclose when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary. You also give us your consent to use your photographs captured during Tours to be published on the website for marketing and advertising purpose. Information transmitted via the internet is never completely secure and we cannot guarantee the security of your transmitted data therefore any transmission done via the internet is at your own risk. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information, and appropriate security measures and certifications are in place to protect your personal data. We use SSL (Secure Socket Layer) Technology to encrypt all the information transmitted by you. All information you provide to us is stored on our secure servers. While no system is full-proof, including ours, we will do our best to ensure your data remains safe with us. In no circumstance, will Smita Holidays be held responsible for any loss of your personal information due to malicious attempts of unlawful interception of your personal data or private communications by a third party. By browsing the website or making a booking/purchase you agree with such limitation and exposure. Our Logo, Brand name “Smita Holidays” our products, our ideas and concepts, are exclusively developed by us. we have Trademarks, Watermarks and Copyrights registered in the name of Smita Holidays. You agree that you will not use or display anything without our prior written consent. Any person who attempts to infringe Intellectual Property Rights vested upon us shall face legal consequences. It shall be your duty to ensure that the information provided by you is true, accurate and complete. Smita Holidays will not be held responsible for the authenticity, accuracy and correctness of such information. By opening, browsing, using this site for transactions or storing any data/information, You agree to comply with the latest revised privacy policy in effect at such time. The contents of this Privacy Policy are subject to change at any time without notice. Therefore, You have to make sure You have access to latest version of Privacy policy